Effective Date: January 1, 2024 | Last Updated: August 1, 2025
Welcome to Ruth Health. These Terms of Service ("Terms") govern your use of our telemedicine platform, health services, and related products and services (collectively, the "Services") provided by Ruth Health ("we," "us," or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
Ruth Health provides telemedicine consultations with licensed healthcare providers. Our services include:
Our Services are not suitable for emergency medical situations. If you are experiencing a medical emergency, please contact emergency services immediately (dial 911 or your local emergency number).
Telemedicine has limitations and may not be appropriate for all medical conditions. Your healthcare provider will determine if telemedicine is suitable for your specific needs.
To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for:
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:
Prescription medications are only provided after a proper medical consultation with a licensed healthcare provider. The prescribing decision is made solely by the healthcare provider based on their medical judgment.
Payment is required for all Services as outlined in our pricing structure. By using our Services, you agree to:
Prices may change with reasonable notice. Refunds are provided according to our refund policy.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
The Services and all content, features, and functionality are owned by Ruth Health and are protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our Services without our express written permission.
We strive to provide reliable Services but cannot guarantee uninterrupted or error-free access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.
Our Services are provided for informational purposes and to facilitate communication with healthcare providers. We do not provide medical advice, diagnosis, or treatment. Always consult with qualified healthcare professionals for medical concerns.
To the maximum extent permitted by law, Ruth Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
Either party may terminate these Terms at any time. We may suspend or terminate your account if you violate these Terms or for any other reason at our discretion.
Upon termination, you must cease all use of the Services, though certain provisions of these Terms will survive termination.
These Terms are governed by the laws of the Philippines. Any disputes arising from these Terms or the Services will be resolved in the courts of the Philippines.
We may update these Terms periodically. We will notify you of significant changes by posting the updated Terms on our website. Your continued use of the Services after changes take effect constitutes acceptance of the new Terms.
If you have questions about these Terms, please contact us:
Ruth Health Legal Department
Email: legal@ruthhealth.com
Support: support@ruthhealth.com
Address: Metro Manila, Philippines
By using Ruth Health's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have any questions or concerns, please contact our support team before using our Services.